Returns & Exchanges

At biket.co.za, we want to ensure you are fully satisfied with your cycling gear. If your purchase isn't the perfect fit, you can return or exchange any unused items within 30 days of delivery.

1

Initiate Your Request

Log into your biket.co.za account and visit the 'Order History' section to select the items you wish to return and provide a reason for the request.

2

Package Your Gear

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Arrange Collection

Once your request is approved, we will schedule our courier partner to collect the parcel from your specified address at a convenient time.

4

Quality Check & Refund

After our team inspects the returned items, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing